Originally Posted by
Fly Me To The Moon
I am at the other end of the spectrum. I hated that the multi-city booking engine on the Cathay site only showed the lowest-priced option, and only allowed me to book the lowest-priced option. This option was usually the most restrictive (i.e. change fees, and hefty cancellation fees, if cancellable). I am usually looking to book multi-city itineraries with much more flexibility to change flight dates and times (i.e. no change fee). And, even if I knew that my itinerary would be fixed, I would still be booking higher-priced alternatives because those (for a minimal increase in the fare) gave me significantly higher Status Points earning.
I do not make multi-city bookings on the Cathay site anymore. I now only use the Cathay App on my iPad or on my iPhone. The Apps’ functionality is much better than the website’s. For example, I get to choose between Light, Essential, and Flex fares without having to reenter the itinerary each time. When entering the itinerary, I enter the travel date AND THE PREFERRED DEPARTURE TIME, and the App populates with the flights closest to my selections. I cannot see this funtionality on the website. I can still then “select an alternate flight”, and the booking will reprice.
The multi-city booking engine on the website used to show the lowest-priced option as the default option, and we had the ability to change any flights we wanted to, to another option on the same day. That said, it is still an issue that we are now unable to see if days around the ones we selected are any differently priced... it just seems like a reduction in the amount of information available to the customer.
I understand your points, but I feel that this website update hasn't addressed your issues at all, but rather just made the whole system worse and less usable than it already was. It seems that I'll have to switch to the app from now on.