Originally Posted by
tiggerrl
I've had two flights that haven't been credited to my account, either of which would push me over the line from Platinum to Concierge. I logged the first claims a long time ago (last September) and the second one mid March (the 18th) but nothing through as yet.
Anyone know how long these types of claims usually take at membership year end? I am keen to book more flights, but not until I have all the Concierge benefits under my belt.
September??! That is a long time ago. My last Tier Credits chase up took one email to the Concierge team and they updated my Account. I didn't need the Tier Credits but obviously I am entitled to the Avios with the 75% uplift.
Send the Concierge team an email attaching your boarding passes or E-ticket numbers. Six months is unacceptable. You have fallen through the cracks. I would recommend quoting both case references from September and March in your email.
Andrew