I've had two flights that haven't been credited to my account, either of which would push me over the line from Platinum to Concierge. I logged the first claims a long time ago (last September) and the second one mid March (the 18th) but nothing through as yet.

Anyone know how long these types of claims usually take at membership year end? I am keen to book more flights, but not until I have all the Concierge benefits under my belt.