Originally Posted by
schriste
For one of my bookings last week I just received an email stating:
As part of our commitment to your satisfaction, the Leaders Club team will update you on the status of your request closer to your arrival date. We appreciate your patience and look forward to delivering an exceptional experience on your upcoming stay.
Warm Regards,
The Leaders Club Team
.
Disappointing. In the past this hotel (Schwitzerhof Bern) usually applied them only a day or two after booking.
Feels like they need to tighten up the contracts and use more tech to operationalise the whole process so it's seamless and reliable?