i returned from a trip to vegas this morning and found an email from CO thanking me for being a gold elite, explaining how important my business was and appolgizing for the situation on my iah to las flight. upon arriing to the gate, the flight had been delayed about 3 hours, due to late aircraft. it actually left about 2.5 hours late, and did not affect my trip in the slightest.

i felt that was a very nice gesture from CO. ive been far worse delayed on CO and never received anything in the past.