Originally Posted by
ScruttonStreet
Miss Scrutton Street was this morning denied boarding for her flight Gatwick - Geneva. Got to the airport in loads of time, but the flight was overbooked by two, and she drew one of the short straws. Credit to BA, they got her on a Swiss flight, and she ended up arriving an hour or so later.
Is she entitled to anything in this regard?
50% of £220 I believe due to being delayed under 2 hours. Does she have solid proof of IDB? They like to use every trick in the book to avoid paying out the full amount under UK261.
Customer services may offer a small good-will gesture at first.
And they may not pay the full amount until she takes them to court if they decide to dig in their heels.
Perhaps worth a customer service email first, not mentioning UK261, just the delay and inconvenience etc.