IMO this is a far more valid reason to have disdain for AC's CEO (and Executive team in general) than his inability to speak French. The general contempt they show for their Customers by actively flouting the regulations that they lobbied so hard to have watered down is almost unbelievable, more so that they are allowed to get away with it by the politicians and regulators. This week's little miscue by Rousseau is just another log on that fire.