Originally Posted by
ty97
Listening to the employees working the lobby, it sounded like the lines can vary widely by day and time, all dependent on staffing levels at given time which is an unpredictable right now. Therefore, the wait times are also unpredictable.
I was just on the phone with the CK desk to see if I could re-route on BA tomorrow night to avoid a just-above MCT JFK connection given the TSA situation (unfortunately, but not surprisingly, it would be a voluntary change). The agent called the JFK premium services team to see how things have been at 9 pm and they said that it has been extremely variable. Pre generally shuts down at 9 pm based on experience so it will be fun!