Originally Posted by
HB-IWC
Truer words were never spoken. These aircraft flew around with an empty cabin for quite a while. The pressure from the beancounters to have these seats installed and placed in revenue service must have been overwhelming. You are now sadly experiencing the fallout of that process. If I were you, I would ask for a full refund of that CPT MUC fare component.
Just to give you feedback how Lufthansa handled this.
I got a generic email offering me 30% refund of the particular coupon value and you have to click a button with which you accept this to be the final compensation.
The exact same email and offer I got after the dismal Allegris First Tokyo flight a few months ago where also very little worked.
Taking into account that neither the seat, nor the entertainment, nor the lights, the iPad nor the windows worked on an 11.5 hours flight this is a joke.
I don’t mind the compensation, but the way they handle this shows that they don’t have any degree of self ambition and standard any more.
If in my franchise a client would face two times in two months a total failure of my new product I would personally want to discuss this and find a way to make this client happy.