Originally Posted by
ATLSFO0515
We had a similar situation today with a warranty claim for a defective bag. The bag had to be exchanged in store but was treated as a refund to the original order and then a new bag given with a $0 charge. Is the thought that BA shopping may try to recoup the points already processed and paid to my account for this "return" of an item awarded 250x points? I've went ahead and transferred the points out of BA in hopes that at minimum provides a chance to explain the situation should attempt be made to claw the points back.
I dont know with BA portal but I can say for other cashback portals like topcashback, ive never had awarded cashback clawed back even when ive subsequently returned the items e.g. during an extended return period. Once paid out the cashback has always stuck. If they try to claw it back here you have a good explanation to defend yourself, as its not like you really returned the item for a refund.
Originally Posted by
OhDoctor
I'm in the same situation. I sent a formal demand letter requesting cure in 30 days, and if not, will file in small claims court against their Boston affiliate office. I cc'ed the CEO (
[email protected]) on the e-mail.
It's very clear from the BA deal that this was an intentional promotion, not a mistake, and was simply pulled when they miscalculated the response.
I genuinely hope you get the higher rate and I think it is very unfair that they paid out for BA but not Trueblue. But I don't think you can confidently conclude that just because the higher rate was honored for BA that it was therefore an intentional promotion. Maybe BA didn't have the same flexibility in its terms regarding mistakes for example. There are many possible explanations.
You certainly should push that argument though. i.e. if it was a mistake why did BA pay out. I think you should push hard on this and I hope it works out.