My B6 points posted recently as only 2x, so I opened a ticket and received the following response:
Anyone else in similar shoes? Thoughts on next steps?
Thank you for contacting us regarding the reward rate displayed on the Kate Spade New York site for your TrueBlue Shopping purchase.
Apologies for the delay in response. Upon review, the higher reward rate shown at the time was the result of an online display error. In line with the TrueBlue Shopping Terms & Conditions, purchases are eligible to earn rewards at the correct, standard rate applicable to the transaction.
As outlined in the TrueBlue Shopping Terms & Conditions, advertised reward rates are not guaranteed to be error-free, and reward rates may change or vary at any time.
We can confirm that your transaction has tracked correctly and that the points you have received reflect the valid reward rate for this merchant. As such, no additional points are due on this purchase.
We apologise for any confusion this may have caused and appreciate your understanding. Should you have any further questions, please let us know.