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Old Mar 23, 2026 | 8:50 am
  #2535  
ikwia
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Join Date: Mar 2005
Programs: UA 1K (former PP), AA PPro (3MM, former CK), Marriott Ambassador and LTT, Hilton Gold, Uber One
Posts: 1,429
Originally Posted by davecraze
If AA would ever discipline an FA for going above and beyond to surprise and delight a CK like that, then they are really and truly lost as a company.
Long ago, I know of an FA who did get in trouble (whatever that actually means) after I reported them going above and beyond for me as an EXP, so I would certainly err on the side of caution and provide generic praise without specifics.
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