Originally Posted by
antonius66
All of this is in line with the reality that has been discussed a million times. The true customers for Hyatt are the hotels not the guests. The desires and interests of the guests are completely contradictory to the interests of the hotel owners and Hyatt corporate. Just like any other travel company, hotel airline etc, they would take every single benefit away if they could get away with it at once but since they can't they'll just do it a little bit at a time because they know consumers will accept it.
I lived through Marriott destroying their brand by losing control of their hotels. Corporate Marriott can't (or won't) do anything to help when a guest gets screwed by a hotel. I guess it's inevitable everywhere.
Originally Posted by
Kacee
To me the destination fee waiver is the #1 differentiator with Marriott.
Hilton is crap on upgrades, US breakfast, and high-end properties so Hyatt would still be way ahead there.
The destination fee waiver was what made me choose Hyatt when I left Marriott. I truly hate destination fees with an unreasonable passion.