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Thread: Forfeited Refund option is you check in 24 hrs. before flight?
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Old Mar 19, 2026 | 8:24 am
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S80
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Originally Posted by JY1024
For those who have done this recently, can this now be done directly via app/kiosk/.com? Or does it require manual intervention by a live person? I ask because in the past (many years ago), I tried cancelling my ticket after check-in and all the self-serve options said “see an agent.” Apparently a human needed to undo the check-in first, then the IT systems could process the cancel/refund.
Yup, flight got delayed out of origin so I would misconnect and be TIV'd, cancelled through the app after original flight departure time and automatically got a credit (fine with me).
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