Originally Posted by
nigelw
How does this new way of looking at it differ from the conversation that has been going on on FT for the past year?
A lot of discussion on FT over the past year has understandably focused on thresholds, retention tactics and alternatives.The question I was trying to raise is slightly different — whether the programme is now better at classifying spend that would likely have occurred anyway, rather than influencing incremental discretionary behaviour, which is historically where loyalty programmes generated incremental airline revenue.