I could have been clearer, this was with the AA RTW desk like all my RTWs after prior issues with CX and QF booking via the online tool. I feel that JAL and AA really don't get on for availability, but I'm not willing to book via JAL, or use a travel agent so I'm a bit stuck with this. I just like the flexibility of AA and their deep knowledge of the fare rules. This has removed my willingness to book AONEx tickets though.