Originally Posted by
Kacee
Yep. If UA wanted to improve the food (and thus the passenger experience), it could do so immediately by upping its catering budget. The fact that the promised "improvements" won't come until August reflects the fact that this is first and foremost a marketing exercise, rather than any meaningful focus on an improved passenger experience.
I am at this point totally immune to UA's marketing because it's pretty much all just empty words. I fly UA because they're very good these days at getting me where I need to go, on time and efficiently.
Yep -- I'm sitting in the PL lounge at EWR after a great flight with as usual awful food. UA cares about marketing -- not reality..... The food is truly awful -- if they outsourced catering to MCD it would be a win.... The truth is harsh -- they don't care about soft product when they assume they have the best hard product -- only once the other airlines catch up and pass UA will we see edible food on a $5k ticket,.,,,