All Limitess Tier
Just came back from a 6 nights stay in Sofitel Imperial Mauritius
Check-in was pretty bad :
- Took us 40 min to get the room key
- We got asked 3 times our passport as things were not done properly
- Got forced to pay upfront the entire stay which I refused
- My Visa card got rejected (because it wasn't a credit card) & my Amex as well so got forced to pay upfront 150€ as otherwise, they would not give us the key (with a very rude tone)
- No Upgrade as we got told the hotel was full (surprisingly, a lot of rooms available in the app which I told them
)
I, for the first time, contacted the travel assistant to let them know about how bad it went
Got called back the following morning by one of the hotel manager, got moved immediately to a Junior suite and service suddenly became very good
Pretty (happily) surprised how it went from quite bad to very good