Just to close the loop. Our Global Entry interviews were scheduled at the San Antonio airport today at 3 and 3:10. The last few days I had done everything I could to see if they were actually going to be there considering the govt shutdown. Nothing on the webpage, nothing on the phone numbers they provide that no one answers. Online the first search I had said "YES - they are doing interviews" BUT also reminded me to wear a mask. The rest were pretty negative as far as the possibilities go. So, having no choice we headed to the airport and got to the Global Entry office about 2:35 - saw all the signs, don't come in, sit in the designated waiting area until you're called etc. No indication that they were open or closed.
It concerned me that no one else was there if they had interviews scheduled every 10 minutes. At 2:45 no one had come or gone and there was no sign of life in the office. I wandered out into the terminal to see if there was anyone who could tell me if they were in fact open or not. No one knew and I was referred to the two information desks on opposite sides of the terminal - but no one was there.
So we sat, and wondered. At 2:50 three people came and sat down and said they had appts at 3:20 - but not for Global Entry and had not been able to find out if they were working or not.
Then at 2:55 a guy walked up with a young boy and as he was reading the sign on the door the door opened and the TSA guy asked if there were any Global Entry people - we said yes, but then the walk up guy had him cornered by the door. The best we could make out was he missed his appt yesterday and was getting advice on what to do. Then I was called in and the agent said if my wife wanted to join us he'd do us both. Took 10 minutes and we were on our way home!
So alls well that ends well. I was instantly approved and the agent said one of the two fingerprint places hadn't responded for my wife yet, but that everything else was good. He said he'd monitor it.
We've been married 54 years - do you suppose she has a secret life I wasn't aware of????