Originally Posted by
cyber1k
Wouldn't it be nice if they just did it the right way for every customer so that you and I didn't need CK to get the basics?
Spot on, and that’s what I wrote in my feedback, which was met with a ‘we hear you, but consider contacting LAX to share your thoughts’ response.
ETA — I just received a phone call to clarify the written reply and the bus issue is being raised up to the team that deals with the LA airport authority to figure out how to improve the situation
. Credit to AA customer success for quickly following up and passing it along.