Originally Posted by
32LatT10
Called the DM line for realsies this afternoon (and I feel it was quite reasonable...day of departure IRROP in the airport, app self service flow wouldn't work, line out the door for the Sky Club, all the usual fun stuff these days). Can confirm the DM line was the "normal" IVR greeting that routed me to an agent (after asking me if I wanted to wait 1 minute for the agent or 4 minutes for the messaging service
).
Overall the DM line has gotten better, and filing a complaint has gotten better. the few times I file a complaint I have someone from customer service actually call me. Now if they could work on the issues that make me file a complaint.