Originally Posted by
MP2086
You're exactly the kind of person who should be on the list of reasonable people! It's maddening to try the app, then the website, and then call in and have an AI tell you to try the app and then the website.
Called the DM line for realsies this afternoon (and I feel it was quite reasonable...day of departure IRROP in the airport, app self service flow wouldn't work, line out the door for the Sky Club, all the usual fun stuff these days). Can confirm the DM line was the "normal" IVR greeting that routed me to an agent (after asking me if I wanted to wait 1 minute for the agent or 4 minutes for the messaging service
).