Originally Posted by
findark
This is a trend I am encountering more and more across many businesses and it is absolutely infuriating. If I am calling, it is not for something that an automated system will be given the authority to resolve.
I guess the next step is using an AI agent to place the call and negotiate with Delta's AI until it gets a human for me.
Thats like the new iPhone hold the hold feature.
A few months ago I decided to play the game and tell it what I wanted. Of course it screwed things up and sent me wrong directions because it was working off of keywords and not “understanding” exactly what I was trying to do.