Hi Steve

Unfortunately DC have a number of complete and utter idiots answering the Gold Card line. In my experience, thankfully, there are equally as many efficent and polite staff. My advice, having been DC Gold for a number of years now, would be to ask to speak to a Manager - hopefully this should get you somewhere. A number of my colleagues have had their BD Gold comped - especially those with BA Gold - without significant hassle. It's just a shame that some of these DC people don't appreciate the potential business they are throwing away with their petty and frankly stupid attitude!
Good luck...

Regards
dcGs