We stayed two nights middle of last week for an anniversary trip. As a Globalist, I used a Cat 1-7 for one night and points for the other. I booked a 2-queen accessible partial ocean view initially and let reservations and the concierge know ahead of time that I didn't need 2-queen and preferred a king room. The room reservations supervisor said they would note the room change and request for an upgrade. We received a slight upgrade to a king deluxe ocean view. I noticed that junior and panoramic suites (but not Thompson) were available for our nights, but I was told I could only upgrade to those by paying extra. I didn't ask how much the upgrade charges would be. We enjoyed our room and view, which was on the first floor in the middle of the building. Even though we did not have a plunge pool, we enjoyed the hanging daybed.

Related to my previous comment about lack of communication - With Referralbear's help, I emailed a concierge and was told that my email address was just added to the reservation (less than a week prior to my stay), which was why they did not reach out sooner. I wonder if they would have reached out at all if I hadn't been proactive. Considering that I received reservations confirmation and reminder emails, I have no clue why the issue with my email.

I asked the concierge about swimming or snorkeling near the beach and was told neither were advisable due to strong waves. They were not kidding, as the waves continually crashed into the beach and no one got into the ocean except for the surfers. To that point, there were surfers in the water morning until night both days. We also saw plenty of whales from the room and pool, plus lots of boats, parasailers, etc.

I also asked about cabanas and was told - "Reservations are prepaid directly through our website, and the full amount is credited back to you for consumption on the day of your reservation. Please find the link to the cabana reservation site here: https://shorturl.at/pNa42 "

We got the globalist included breakfast buffet (normally $68) both mornings at the Ledge and felt it was a way better value than the a la carte options at the Sunken Bar. With no French Toast on the SB menu (see pic), the primary options are egg-based, which my wife doesn't eat. While the chilaquiles are still at SB, they were also on the buffet one morning. More importantly, there were so many options on the buffet, e.g. many different pastries, donuts, handmade tortillas (tacos, quesadillas, etc.), multiple fruit options, yogurt, granola, juices, bacon, sausage, plus 7-8 hot dish items that varied each day, e.g. pancakes and scrambled eggs (only traditional items), BBQ ribs, fajita beef and chicken, seafood pasta with mussels, barbacoa, chilaquiles, tamales, brisket sandwiches, roast beef stuffed potatoes, etc.

We ordered room service one night for dinner and the food was good and generally priced lower than the onsite restaurants. We also noticed that the room service menu changed during the day/evening (assumedly based on availability), e.g. we were planning to order the catch of the day, but it disappeared from the menu 45 minutes later when I went to actually order. Chocolate covered strawberries and champagne were delivered to our room the first night in celebration of our anniversary, which was very nice.

We hung out at the pool for a while each day, and the service staff was great...very attentive and friendly but not pushy. The pool was definitely busier on Thursday/Friday (vs. Wednesday). The DJ plays Thu-Sun.

Overall, we really enjoyed our stay and would return. While the Park Hyatt is open now, a Cat 1-7 certificate can still be used at The Cape, which is nice.