Originally Posted by
subject2load
…… which is at least in sync with service standards overall
But you can’t help wonder whether there actually are any internally-mandated timespans / targets for full response to (and, ideally, resolution of) complaints received from customers ; and if so, a) how often those targets are breached, and b) by how much
In the company I work for at least, part of the auditing process is that any issues have to be resolved within a certain amount of days depending on severity. This goes for both internal and external issues/complaints.
I'd imagine it would be the same for BA, as it's an external thing for us.
Oh, and still no response by the way...