Originally Posted by
pierre8209
However, I was puzzled by the fact that Swiss Air simply passed the buck, stating that, since the ticket had been issued by Lufthansa, I should speak to them. Would the outcome be any different if the PA were to send them that information? I hope so. It wasn't an enormous expense, but I hope it works out anyway.
Different accounting centres ….. welcome to the complexities at LHG, half the time they do not understand their own rules
you get caught between the outsourced CS & LHG employees but with a HON PA & the BER callcentre & Basel CCC as HON we get results in the end, heaven help anyone else 🤔