Originally Posted by
pierre8209
While I appreciate their confirmation, I find this a bit strange. While it is indeed a Swiss flight, I purchased my ticket through the Lufthansa website. Why can't they handle the cost settlement directly?
I understand your point. There are legal and corporate reasons for this. Lufthansa and Swiss are separate companies based in different countries, even if both belong to the same group. In theory, this could certainly be handled more seamlessly, but in practice it is not that simple.
Another aspect is that enforcing passenger rights in Switzerland is generally more difficult than in most EU countries. Swiss is well aware of that and often seems particularly willing to play deaf and drag matters out.