Originally Posted by Jack_Tauson_Sr

I see. I guess there’s really no relevance to first searching the FFC by confirmation number and last name and then clicking “Start Shopping,” which is what I was doing and hoping the FFC would show up somewhere in the flow. It was only when I reached the 2) Travel Credits section—right under 1) Payment Method—that I noticed the unchecked Travel Credits box (I had already unchecked it earlier) and another option to search for the FFC again using the same confirmation number and last name. So I basically had to redo the same step from where I started.

I was doing all of this on their website, and this particular FFC also seems more restrictive since I can’t use it on codeshare airlines like Lufthansa or SWISS, which really limits my options. Thanks!