"The safety and wellbeing of our passengers and crew remain our highest priority during this period of disruption. We sincerely apologise for the inconvenience caused by the current situation, which is beyond our control but made worse by some of our inaction, and thank our passengers for their patience (even the ones we have washed our hands of) and understanding as we play hard ball on rebookings and still don't have a proper IRROPs mode on MMB."