Originally Posted by
safigan
Just received this email. This was for a flight TUS-ATL this afternoon (3/7), so it appears there were system-wide impacts.
Dear XXX,
You deserve the industry-leading reliability and service that Delta people have long worked to deliver and that you’ve come to expect. That’s why, when things don’t go as planned, we work with intention to make it right.
Severe weather in Atlanta on the evening of March 6 brought intense thunderstorms and hail that was not forecast — resulting in significant disruption to Delta’s largest hub. Our teams worked to manage cancellations, diversions and delays, with dozens of ground equipment and 50 of our aircraft requiring hail inspections to ensure safe operations.
On behalf of Delta’s 100,000 people who are working to restore our operation to its hallmark reliability, I am sorry for the inconvenience this event has caused you.
We appreciate you trusting Delta with your travel and remain steadfast in our commitment to supporting you through this disruption.
Erik Snell
Chief Customer Experience Officer
Delta Air Lines
I also got this exact email, sort of. My brother and I both flew yesterday, but in in the morning and were unaffected by this. Two different PNRs. Both of us flew through Atlanta. I used my points for his flight and had my email on his reservation. His reservation got this email and not mine. Delta IT at it again.