Originally Posted by
jayer
I'm sure the class-action lawyers will soon pick up a few clients and then all have a race to the courthouse to see who can be the lead firm . Refunding an amount far less than a passenger paid. . . . .just does not seem like it would fly. This does not seem like a practical decision.
The passenger is still being transported, just in a lower cabin - so no reason it should be a full refund. If the person refused to travel becuase of downgrade a full refund would reasonably be due - a chargeback can fix that one ime
The key thing I think is whether 40% refund is better or worse than the opaque calculation that existed previously. For short haul journeys it is not that dissimilar to EU regulations
In EU, the entitlement is 30% for journeys < 1500Km and 50% for journeys between 1500Km and 3500Km.
Taking a typical discounted domestic 1st fare - is it likely that the difference between fare paid and full Y would be more than 40% of fare paid?