Originally Posted by
notquiteaff
it’s interesting that they apparently now display “Please text with an agent at your earliest convenience to confirm your trip details.” As if they wanted to discourage calling.
Do they at least tell people what number to text?
Also, speaking of “earliest convenience”, maybe AS IT at their earliest convenience could implement the often requested improvements to the schedule change process to eliminate the need for CS interaction for many cases.
Any text (or any other communication means) for a schedule change occurs at my earliest inconvenience, period.