Originally Posted by
Crisu69
Yes its true. My flight on 27.03. from BKK to EU cant be changed at all. My ouotbound flight from EU-BKK can be changed on a later flight no problem. But the problem is my return flight.
I want to postpone my return flight by the same number of days, but this isn't working because March 27th is outside the 14-day window. No available flights are displayed.
sure? JWC says: Rebooking for all unused sectors is allowed within ±14 days from the
original travel date for:
Same origin and destination
Alternate airport within the same country
Alternate airport within a 750-mile International Ticketed Point
Mileage (TPM) radius
because it's QR, you need to tell the stuff their own policies. To weeks ago I wanted to change departing point from Berlin to Paris. Staff said, I'm only allowed to change departing point in Germany. I asked for the 750 Miles radius. Staff double checked and everything was good.
Originally Posted by
bluegreentravel
I just had a long and frustrating discussion with an agent (via livechat), who refuses to re-route my now cancelled March 06 flight. It seems that QR is now cancelling flights >24hrs before departure to bypass the responsibility to reroute to another airline.
I spent 1.5hours going back and forth, citing EU261 etc, but the agent would not budge. I can try again tomorrow to contact <24hrs before my original flight - but the agent seems to be hinting that since the cancellation is >24hrs, its a no-go on non-QR metal. Great way to wash hands clean of any obligation to customers.
maybe you need to change your flight to tomorrow and after this has done - you can change to OAL?