Originally Posted by
IluvJetAirways
4 days since our diversion into FCO. I gave up and rerouted fco-vie-bkk on our own dime. I've been chatting them 1-3 times a day citing that I want a full refund (including the half flown leg). They keep saying they've escalated and that they need more time "just X hours" even though I chatted only after the previous X hour timeframe had expired. I've threatened USDOT complaints, credit card charge backs, but nothing fazes them lol. So exasperated and not sure what to do
Obviously, the fact that you travelled partly on the ticket complicates this immensely. You will not get - and you are not entitled to - a full refund when the ticket is partly flown.