Originally Posted by
dval44
Same problem here. In fact, sometimes I do get the code (via WhatsApp not SMS), but the code they send is 6 digits and the web only allows 4. I've tried entering the first four and the last four to no avail. Maddening.
Omg same, I'm trying to cancel my flight, and after the 10th try across their website, app, and virtual assistant, I received a 6 digit number that doesnt match the 4 required. I'm trying to cancel my ticket at the end of the month given the war but the call agent told me I cannot cancel over phone! Ridiculous. How did you resolve this?