To give you some Feedback on how Lufthansa dealt with the problems I had on the Haneda flight.
First of all they did not pro actively come back to me to apologise or offer compensation.
I had to approach them and ask them to give me compensation.
Reminder, the seat, light and entertainment were not working properly on that flight with that chair (window suite 1A). So basically this was a terrible flight and even the purser said he had never seen so many issues on one trip.
So, chris63 Making a long story short, after six weeks LH came back and offered me 30% of the coupon value (on the MUC to HND coupon only) as a comp. Which I accepted.
The way they dealt with it was poor.
I can only compare this with Air France where, if anything is not working, they immediately come back and offer you compensation pro actively as they just don’t find it appropriate that anything is not working 100% in la Premiere.
At Lufthansa they seem to find it normal that things don't work.