Originally Posted by
cova
AA EXP desk transferred my call to the AA OneWorld desk on my 3-way call with QF. But the AA OW agent kept saying AA OW doesn't support reward tickets. And on my 3 hour call with AA and QF - QF ask AA EXP agent to back to the AA OW agent and he refused to accept the call.
This is really a big issue - AA and OW carriers need to get together and try to fix this.
Years back I had a situation where AA had failed to issue the ticket and I spent 2 hours on the call with AA to get them to issue it.
Moral of the story here - if you can't check online with the operating carrier app the day before - I suggest you get to the airport to check in 4 hours before flight tiime.
Thanks for sharing your experience and offering advice - I'm afraid I may find myself in a similar predicament in just a few weeks on a domestic QF flight that I booked ages ago with AA miles. I did get the email indicating that my flight number and departure time had changed, and while the booking reference has not changed, the ticket number is now different. I want to be sure I completely understand the issue that I may encounter, but would the change of ticket number indicate that I will be OK, or is it the booking reference/record locator that is the culprit when it comes to potentially preventing me from checking-in for my QF flight? Would you suggest I proactively address this in advance of my trip, and if so, who would you suggest I contact, AA or QF? I do have a long layover at LAX prior to my AA flight to SYD, so would it be advisable to address this with the QF ground staff in their LAX lounge, or is this going to require some higher-level intervention with AA and QF personnel working this out for me?
Again, I am grateful for you taking the time to share your experiences and insight with others who may fall into this same situation.