Originally Posted by
Fast6
Flight Date: 22 Feb 2026
Route: AKL-SFO NZ8
Class: PE -> J
Type: EAPDU
Lodged: 9 Feb
Status: Elite
Result: nope
Flight Date: 27 Feb 2026
Route: SFO-AKL NZ7
Class: Y -> J
Type: double RU
Lodged: 9 Feb
Status: Elite
Result: nope, but...
...about 10' after the door was locked, a member of the cabin crew came around, knelt down, and said very quietly "would you like a skycouch row?" to which I very enthusiastically nodded yes. Shortly after I was moved, ISM came around and said (not verbatim) "You very narrowly missed your upgrade; when we were on our way to the airport this afternoon it looked like you were going to get it. So we wanted to do what we could for you." One other guy who had come from LHR got the other unoccupied skycouch. I reiterated how incredibly appreciative I was, and they looked after me exceptionally well through the flight. 10/10 for service. Would rather have a skycouch than getting half the upgrade and ending up in PE! And such a pleasant surprise after being resigned to my fate LOL
Now THAT is service, it's status recognition. It's everything you want out of a loyalty programme when you've missed out on an upgrade. Not to be expected every time but definitely to be appreciated any and every time it occurs.