A heads-up if you were in Milan for the Olympics and stayed at the Courtyard Milano Linate or Residence Inn Milano Linate: I reserved the Courtyard quite some time ago. A day or two prior to arriving in Milan I received a surprise email with a reservation for the Residence Inn. Quick google search showed a few others on reddit had the same thing. Residence Inn is brand new, and right next to Courtyard - open less than a week prior to my arrival and they said that they "upgraded" some elites from the CY to RI. The room was indeed very nice and breakfast was included. BUT...they took 2 FNA certs and 31K from my account without any approval. The CY was 28K per night and has not been returned yet. I've been on the phone a couple of times with Bonvoy support and several email exchanges with the hotel manager. I believe it will get resolved but if I had not been keeping a close eye on the points I would not have caught it. Most of the people that read this on FT are pretty diligent , but if you know others that traveled there please tell them to check their account activity. It seemed like most of the hotel had been moved from CY rather than reserving RI as the hotel had been open only a week. Manager said I was the first to stay in that room -- a first for me.

They are planning on refunding my CY res of 28K per night. Debated asking for them to refund the FNA awards instead since those are theoretically worth 35K but think I'll let them take those since they are getting harder to use and have expiration dates.