Originally Posted by
mreynolds767
I would try the hotel directly first.
Chase’s policy is usually cancel and rebook ; your situation is a little different if your room type changed of course but dealing with the hotel may just be a simpler solution.
I will try them, but I assume since Chase Edit is still considered a third party booking there is probably no way for them to change my room type, especially since it's a higher category / more expensive room. It's prepaid so I don't see how they could possibly charge the difference.
But since Chase understands zero but cancel and rebook unlike an actual functional OTA, I will get crushed by both losing the $250 2025 edit credit and the 2x point boost credit. Very frustrating situation especially since Chase somehow confirmed the wrong room type.