That sucks. Were you rebooked on something else? And was that the WhatsApp chat or regular live chat? Regular live chat still appears closed to me, I also still haven't received a reply on Twitter... Just want to know if I can get a full refund if I request one before my flights are cancelled (they're before March 5, but there's conflicting info on whether the refund they refer to in their travel update is a full refund or a refund according to ticket conditions)