Originally Posted by Leonidasc

New update:

01 MAR 26 16:30 UK

Advice for British Airways-125 or other airline ticketed customers whose flight is still OPERATING

Rebook onto

British Airways (BA) as per Guidelines below

Affected Airport

DXB, AUH, BAH, AMM & DOH

Tickets issued by

27 FEB 2026

Ticket travel dates

28 FEB 2026 – 15 MAR 2026

New travel dates

Up to and including 29 MARCH 2026

Rebooking Allowance

✈️ Rebooking Guidelines

When rebooking a customer:

• Always rebook into the same class as the original flight, or the lowest available class within the same cabin.
• You may rebook on the following carriers:

• Qatar (QR)
• Etihad (EY)
• Air France (AF)
• Lufthansa (LH)
• Swiss (LX)
• Iberia (IB)
• Scandinavian (SK)
• Austrian Airlines (OS)
• LOT Polish Airlines (LO)
• Brussels Airlines (SN)

Same cabin, lowest class available

Origin/Destination/Stopover changes

Origin - No

Destination - No

Stopover - YES

Refunds Allowed

Yes – Full refunds can be given if flights have been cancelled or are still operating and customers do not wish to travel. Refunds up to 08MAR only.

Redemptions included

Yes – Please use the rebooking allowance above

BA* QR Operated

This policy also applies to any BA* QR operated flights that are operating via DOH.

Travel Agency PNR’s

GDS PNR

Agency to follow these guidelines and self-manage rebooking and reissue via their GDS. No waiver code needed.

NDC PNR

Agency to follow these guidelines and manage via API capabilities. Otherwise, call Trade Support for assistance.



THIS GUIDELINE WILL BE PUBLISHED ON BATPC

Important Information

📌 Additional Conditions

• One involuntary ticket change allowed from the above options.
• It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted.
• Add OS BA MIDDLE EAST SITUATION
• Add OSI for customer phone number/email address
• Terms and conditions from original ticket apply for any further voluntary changes.
• All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is eligible above. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked.
• Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer.

⚠️ Disclaimer

• Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user.
• Any additional expenses incurred are the responsibility of the customer.
• BA reserves the right to withdraw guidelines at any time.