I don’t use agents, occasionally let CENT book something for me for FHR benefits, but even that dwindled down to almost nothing because they’re useless & annoying. I have a handful of hotels I’ve been visiting for decades and I deal with management/reservations directly. I occasionally check out the agents here and elsewhere and it’s always curious to see their IG. If I ever entertained the idea of getting one of those, I’d stay away from the ones doing reviews while holding that hideous tiny mic and doing a review with a background consisting with mostly stolen images from all over social media, and mispronouncing 1/2 of the stuff they’re advertising :-).