Originally Posted by Antarius

AA policy states (emphasis mine)

Mobility, strength, or dexterity in both arms and hands and both legs is not sufficient to assist others reach the emergency exit quickly, operate the exit, and quickly pass through the exit. Source

If someone needs a seatbelt extender, they can most certainly not meet the above bolded criteria on a 737/a320 series overwing exit. CFR § 121.585 is arguably more blunt about required dexterity.

Safety is either important or it isn't. AA has moved people for far less. The lip service by AA and the frontline employees to justify slacking is tiresome.