Originally Posted by
nyalancat
I'll try asking for the oneworld desk to confirm what's showing in Amadeus. I've dealt with them once before, when repricing a Qantas ticket, but I've also had an AAgent refuse to contact them in an identical circumstance.
AA EXP desk transferred my call to the AA OneWorld desk on my 3-way call with QF. But the AA OW agent kept saying AA OW doesn't support reward tickets. And on my 3 hour call with AA and QF - QF ask AA EXP agent to back to the AA OW agent and he refused to accept the call.
This is really a big issue - AA and OW carriers need to get together and try to fix this.
Years back I had a situation where AA had failed to issue the ticket and I spent 2 hours on the call with AA to get them to issue it.
Moral of the story here - if you can't check online with the operating carrier app the day before - I suggest you get to the airport to check in 4 hours before flight tiime.