Originally Posted by
DemonDeacon
Can anyone speak to how this plays out in practice? I likely need to cancel a points booking several months in advance with the following cancellation policy: NON-REFUNDABLE / 100 PRCNT DEPOSIT AT BOOKING. As best I can tell, the deposit charged at booking was $0. All they did was deduct points. There certainly was no deposit amount quoted anywhere in the booking process.
I'm reading people saying that they try to charge you the cash rate. But I'm struggling to see how that could be? The most natural reading of NON-REFUNDABLE / 100 PRCNT DEPOSIT AT BOOKING is that the deposit charged at booking is non-refundable (including, I suppose, the points), not that they can make up some arbitrary dollar amount never mentioned during the booking process and try to charge me for it.
If you made a points redemption night, and then not showing up, thus, the points for this reservation will be refund to your account, and a fine amount equal to BAR will charge to your credit card. So, I think the same situation here, for a rewards booking you do not need to pay a deposit, but, if you need to cancel a non-refundable rewards booking, points will refund and a fine will charged to your card.
Since there still have several months, the best way to cancel this reservation is call CS or contact hotel directly to seek a chance to cancel this reservation and waive the fine.