Originally Posted by DemonDeacon

Can anyone speak to how this plays out in practice? I likely need to cancel a points booking several months in advance with the following cancellation policy: NON-REFUNDABLE / 100 PRCNT DEPOSIT AT BOOKING. As best I can tell, the deposit charged at booking was $0. All they did was deduct points. There certainly was no deposit amount quoted anywhere in the booking process.

I'm reading people saying that they try to charge you the cash rate. But I'm struggling to see how that could be? The most natural reading of NON-REFUNDABLE / 100 PRCNT DEPOSIT AT BOOKING is that the deposit charged at booking is non-refundable (including, I suppose, the points), not that they can make up some arbitrary dollar amount never mentioned during the booking process and try to charge me for it.