On a “free” casino stay this weekend, after earlier stays using Glob status in the renovated part of the hotel. There’s no delicate way to put this: the Rio is an absolute dump. Staying in the Masquerade Tower, only one elevator was working - one! For dozens of floors! The hotel posted a sign saying that their elevators are doing a “glow up”, so thanks for your patience. One elevator for an entire bank of floors is unsafe and unacceptable. Also: we received no housekeeping. Calling the front desk just takes you to “Rita”, the AI tool - which is useless. After waiting on hold for 30 minutes to speak to a person in an escalation queue, that person just said they were unable to do anything - they were just there to take the heat from whatever the AI tool couldn’t handle.

All of this is ridiculous. We will never stay here again, under any circumstance.

The rooms in the Masquerade tower are abysmal. Run down, threadbare, non-functional electrical outlets …

The good news is that we won in the casino. They provided abysmal service; we left with their money.