I was overseas and was trying to call in to work on my itin, but the crappy Cell service kept dropping my call. So I tried the text option, What a horrible experience. It starts out in AI, I get it, the problem was that it really didn’t want to get me a person. It seems the text version is just options you can see in the app. That wasn’t very helpful.
Eventually I got to a person and they looked at the options that I was interested.

I was mainly disappointed because I was expecting a person from the start. Especially since AI text is just options you can see in the App. Plus, to be frank, as a 1K, on an INTL ITIN that included Polaris legs, I kind of expected a person faster.

Anyone else been underwhelmed with the text option?